Features and Functionality

No other application offers the same innovative combination of functionality as RightProcess. This web-based application is designed specifically to help organizations of all sizes to define, document, and implement their operating policies and procedures, with a unique focus on measurable accountability.

Policy & Procedure Content At the core of RightProcess is a robust policy and procedure management engine that includes version control, document templates, assigned approvers, customized review states, an audit trail, automatic review dates, and much more. It's everything organizations need to manage their operating policies and procedures with ease and efficiency.
Accountability for Sign Offs The first point of measurable accountability occurs when employees are assigned membership to a particular group(s). The associated policies and procedures are automatically posted to their personalized account in order to measure staff awareness and the accountability of each employee. Each individual is responsible for signing off on their assigned policies and procedures. In return, managers can track who has signed off and who hasn’t, and whether or not the sign offs are “Delinquent” or "Ontime."
Review Questions Next, Review Questions can be assigned to the members of a group to ensure each employee has an accurate understanding of what they’ve signed off on which is another key measurement of accountability. Results are scored and measured for each individual employee as well as for the overall group. Managers find the specific results helpful when following up with employees or when identifying those policies and procedures which require clarification or additional detail.
Contributions Using RightProcess, each employee is also encouraged to submit Contributions, making it easy for everyone in the organization to share their best ideas for process improvements. Managers not only benefit from the proposed changes, but they can measure and track each employee’s value as it relates to whether or not the individual is helping to improve the organization’s overall performance. How many contributions have been submitted by each employee and whether or not the suggestion(s) are “Accepted” or “Declined” is tracked and made easily available to the appropriate manager.
Change Management When changes are made or new policies and procedures are published, RightProcess automatically communicates the changes to the right group so everyone is kept current and nobody is left out of the loop. This fully-automated process saves managers significant time and effort by eliminating excuses such as “Nobody told me that.” “When did we start doing it that way?” or “I must have missed that meeting.”
Audit Activity When it comes time to conduct an internal audit or a quality assurance initiative, the Audit functionality found in RightProcess will generate a checklist of the associated tests and tasks that need to be completed as part of the audit. The audit results are then easily entered and made accessible to management who can quickly determine areas of vulnerability or concern.
Dashboard The data displayed in the highly intuitive Dashboard brings life to an organization’s accountability for the defined policies and procedures by pointing managers to important areas of concern. What policies and procedures haven’t been published? Who still needs to sign off? Which employees are contributing the most? What are the Review Question results indicating? These key questions are answered through the use of the intuitive gauges and charts, making it easy for managers to take action in order to execute and sustain their organizational procedures.
Reports The reports have been carefully designed to include relevant data pertaining to each employee's measurable accountability to the organization’s policies and procedures. Of particular interest is the Individual Activity Report which highlights each employee’s history as it relates to Sign Offs, Contributions, and Review Question results. Using this particular report, managers find it significantly easier to manage staff members—achieving employee compliance with a relatively lower level of effort based on the availability of the measurable accountability.