As companies have become increasingly dependent on technology, down-time, malfunctioning applications, mismanaged accounts and other
failures are resulting in significant liabilities, lost productivity and in many cases, are having
an impact on the bottom line.
As a result, senior management is pushing for greater control and improved governance in an effort to mitigate their risks. Frameworks such as ITIL have grown significantly in acceptance and popularity.
Outsourcers are being held to new standards. There is an increased focus on achieving ISO and SAS 70 Type II certifications. But in the end, it all boils down to defined operating policies and procedures and whether or not
employees actually comply.
Using RightProcess, management can establish a greater degree
of internal control and a more effective means of governance in an effort to mitigate their risks. This is achieved through the unique combination of policy and procedure
management functionality combined with the measurable accountability of each employee.
As a starting point, many IT organizations have turned to established frameworks and methodologies to help organize and focus their
associated efforts. For instance, ITIL is a widely accepted framework that defines the key processes associated with Information Technology services.
The framework, however, does little to nothing to address the challenges associated with infusing the defined policies and procedures into the organization
once they've been defined. Using RightProcess, organizations can face cultural and behavioral changes head on based on the measurable
accountability of each and every employee.
Whether your focus is on the security of physical assets, data, networks or information, in the end, the degree to which an organization's
network, systems, and information are secure is tied directly to the degree to which employees comply with the defined policies and procedures. Using RightProcess
there is measurable accountability of each and every employee. If a security breach does ever occur, RightProcess empowers management to take action, quickly pin pointing
the fault on either a poorly defined policy or a specific employee who failed to comply.
- Companies can
manage their outsourcers more effectively by using RightProcess. Whether you have outsourced
your Help Desk Support, Infrastructure Management, Data Center Operations, or other areas, with
a complete set of policies and procedures defining how you want the
job done, RightProcess
facilitates the outsourcer’s responsibility to comply. All
the way down to the individual employee level, RightProcess helps
you track accountability so you can maximize the benefits of your
outsourced relationship. |
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- Managers responsible for a Help Desk can use RightProcess to
help deliver consistent and cost effective service to their customers. The smooth
execution of policies and procedures surrounding key activities such
as logging tickets, placing customers on hold, and
escalating issues results in an increase in customer
satisfaction and a reduction in operating costs. |
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- The recent introduction of regulations such as
Sarbanes-Oxley has thrust organizations
into sizable process engineering efforts. Organizational
processes are being defined in an effort to comply with the
terms and conditions set forth in these regulations.
But what about
employee compliance once the policies and procedures are
defined? When associated with a SOX or SAS 70 Type II initiative, RightProcess can
greatly reduce an organization’s risk of incurring fines and
penalties. Using the key features, staff awareness and
accountability are tracked on an individual and group basis to
ensure execution of the organization’s most important
processes.
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- Now more than ever, standardized
policies and procedures are being deployed enterprise wide and
across organizational lines. Geographically dispersed managers are
being tasked with the responsibility of collaborating with one
another to establish consistent standards. RightProcess not
only offers the necessary flexibility to share policies and
procedures, but also includes a unique level of management
accountability. Using RightProcess, organizations can see specifically which
managers are responsible for departments that are having a negative
influence on the organization’s ability to achieve consistency
across organizational lines. |
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As a result of the increasingly
competitive business horizon, consolidation and merger activities
are becoming more and more common.
At a time when stress
levels are high, resource capacity is tapped, and employment
security may be at risk, RightProcess can serve as an extremely useful change
agent. As managers and employees transition to a new way of
doing business, RightProcess stands as neutral territory—a
repository for how the merged IT organization is expected to
function (policies and procedures), a tracking mechanism for who
is accountable (employee sign offs), and a means for capturing
process improvements (contributions) submitted by employees. |
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