In addition to Information Technology departments there are many other organizations and industries who are heavily focused on defined policies and procedures.
As mentioned, the goal of a defined policy or procedure is to ultimately affect the behavior of an employee. And the easiest way to affect an individual's
behavior is to track and measure his or her accountability - a key area of functionality found in RightProcess.
Other examples for how RightProcess is being used are listed below:
When Visa USA instituted the Cardholder Information Security Program (CISP)
they did it with the best intentions of protecting their cardholder data. To comply, merchants and service providers are accountable for
meeting the Payment Card Industry (PCI) Data Security Standard which has resulted in the need for clearly defined policies and procedures.
Using RightProcess, organizations can
measure employee accountability as it relates to these critical policy and procedures which mitigates the risks associated with non-compliance.
Notorious for high turnover and the never ending challenges associated with managing customer satisfaction,
Call Center professionals are constantly faced with the challenge of getting Agents and Representatives to function in a consistent, repeatable, and predictable
manner.
Using RightProcess, not only are operating policies and procedures easily communicated as part of the new hire
process but employee adoption whereby they leave old habits behind and quickly assimilate into the new organization is fast and easy based on the
measurable accountability of each and every Agent or Representative.
Institutions seeking to achieve a greater level of readiness
and preparedness for crisis management can use RightProcess to ensure all faculty, students,
parents, and administrators are fully aware of the institution's policies and procedures for crisis management.
The measurable accountability tracked in RightProcess helps to mitigate any liabilities associated
with negligence or ineffective communications.
The pressure associated with HIPAA compliance is at an all time high. Associated fines and penalties
imposed on organizations who fail to comply are significant.
The combination of the policy and procedure management engine and the measurable accountability tracked in RightProcess empowers
healthcare organizations to efficiently and effectively demonstrate their commitment to compliance and
therefore, if ever under investigation their organization will be more likely to be treated like a victim rather than a co-conspirator.
In an age when financial statements are being scrutized now more than ever,
organizations are accountable for maintaining financial policies and procedures that ensure accuracy and consistency across the organization.
RightProcess can serve effectively as the central repository for all current financial policies and ensures the
accountability of each financial resource who is responsible for adhering to the defined standards.
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