To help
organizations quickly move from thinking and talking about the value
of defined process to actually putting it into practice, IMS offers
our 1-day Process Engineering Workshop. This highly interactive
session is based on our proprietary RightProcess 3-Step Process Methodology.
Key topics discussed during the RightProcess workshop include:
RightProcess 3-step Methodology– Process made
simple. The IMS 3-Step Methodology teaches a simple yet powerful
approach for any and all process engineering initiatives. An
easy-to-follow flexible framework, the IMS 3-Step Methodology
details the relationship between processes, policies, and
procedures. Participants gain a solid understanding of how each one
serves a significantly different purpose helping to clarify the
essential components to any process engineering effort.
Processes, Policies & Procedures– As part of
the IMS 3-Step Methodology, the key differences between processes,
policies and procedures are clearly defined early on in the
session. The practical definitions and shared understanding of the
established terminology simplifies collaboration efforts and
eliminates the confusion that is otherwise associated with many
process engineering efforts
Process Workflow Diagrams– Empowered by a set
of rules that define the right and wrong way of
developing process workflow diagrams, participants will shave hours
off the time it takes to develop these essential documents.
Defined Policies and Procedures– The correct structure
associated with defining effective policy statements and
step-by-step procedures that include the right level of detail is
essential when it comes time to holding employees accountable.
These pragmatic instructions ensure consistency among all work
instructions communicated to the workforce that is ultimately
responsible for executing the define policies and procedures.
Performance Measurements– What gets measured
gets managed! This topic focuses on prioritizing the right
performance measurements based on how they map directly to the
defined process. The clearly defined quantitative measures ensure
everyone is on the same page with respect to how the organization’s
performance is to be assessed.
Communicating Policies & Procedures– These
proven techniques for effectively communicating your documented
policies and procedures ensure a smooth deployment that is well
received by the staff members accountable for execution. By
correctly positioning the documents, managers can avoid unnecessary
resistance and push back sometimes associated with the introduction
of formally defined policies and procedures.
On-going Process Improvements– An
organization’s commitment to continuous process improvement
is essential to long term success. How to sustain this commitment
is detailed in this concluding topic, teaching participants key
elements to refining what has already been defined.
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