Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services.
Are you a member of an IT organization that subscribes to ITIL? If so RightProcess can help you and your organization execute the ITIL processes through a detailed focus on the associated standard operating procedures.
People don't actually execute the ITIL processes – they execute the standard operating procedures that support them. Although this is a simple concept, it's one that is frequently overlooked. The result is that many organizations that have invested in ITIL training and certifications find themselves achieving suboptimal results. This is because they haven't defined the associated policies and procedures. In other words…
- How can you drive employee adoption? Define your standard operating procedures.
- How can you establish consistency? Define standard operating procedures.
- How can you actually execute the best practices defined in ITIL? Define standard operating procedures.
- How can you achieve continuous process improvements? Define standard operating procedures.
- How can you change employee behavior? Define standard operating procedures.
- How can you execute the ITIL processes? Define standard operating procedures.
In addition to defining and documenting the standard operating procedures organizations also need to then measure each employee's accountability to ensure the SOPs actually get executed.
RightProcess is total policy and procedure management solution designed to help IT organizations define, document, and implement those standard operating procedures that correspond to the ITIL processes.
To start with, our 3-Step RightProcess Methodology helps organizations define and document their policy and procedure content. We offer a one-day workshop to ensure all process workflows and corresponding SOPs are consistently defined and documented according to our RightProcess 3-Step Methodology. Participants learn how to write SOPs with the right level of detail and in a consistent and efficient manner regardless of who's writing the SOP.
To manage this content we also offer our RightProcess Application via a SaaS model. Using RightProcess policies and procedures are automatically implemented to the appropriate resources that are then accountable for acknowledging the content via an electronic sign off. This helps to drive compliance and change employee behavior.
Click here to see a complete list of the RightProcess features and functionality.
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